Terms & Conditions

BOOKINGS AND DEPOSITS

CANCELLATION POLICY

A cancellation fee will be applied as follows:

INSURANCE

We recommend that guests take out a comprehensive holiday cancellation and protection insurance to cater for any unforeseen circumstances that may cause the guests to cancel their booking.

BOND

The guests’ credit card details will be taken with signed authority to debit the account if necessary.  This will cover any extra cleaning that may be required or damage during/resulting from the guests stay.  The card details will be destroyed should no expenditure occur. 

If the incoming guests are unable to supply credit card details then a bond of $250 cash is payable.

ARRIVAL AND DEPARTURE TIMES

The check-in time is from 2.00pm and departure time is 10.00am unless otherwise arranged.  Special arrangements can be made for check-in after 5.00pm.

NUMBER OF GUESTS

The property can only be occupied by the number of persons stated in the booking confirmation or as subsequently agreed with the managers.  The managers reserve the right to refuse occupancy of the property if this condition is not observed.

RIGHT TO REFUSE OR REVOKE BOOKINGS

The managers of Waterfront and the property owner reserve the right to revoke or refuse to honour any accommodation booking which may in the opinion of either the managers or owner, (and at their sole discretion) be unsuitable for the property concerned.  The same right to revoke or refuse a booking applies should details given of the guests prove to be inaccurate.  In such instances a full refund will be given.

LINEN

All linen is supplied in the homes and is collected upon departure.  There is no need to wash the provided linen at the end of your stay.  Extra linen is available on request which will need to be paid for at the time of supply.

PARKING

Parking is restricted to two cars per property unless otherwise arranged.

PETS

Sorry, we are unable to accommodate your pets.

SMOKING

There is no smoking permitted inside the homes.  Please dispose of cigarette ends thoughtfully if you smoke outside.

CLEANING

Due to the limited time to service the houses, it is requested that the house is left clean and tidy.  There is an additional charge should the property require more than a basic clean.

BABY NEEDS

A cot and high chair is available for rent at $15 for the duration of the stay.  It is essential to book in advance if these items are required.